Terms and Conditions
1. Our Joint Agreement
1.1 To make a Booking
Before you can book, you need to check there are places available on the course or your can email: email@example.com or telephone Tessa on +33 4 94 68 73 76. Also check the date and prices page for availability.
1.2 Bookings with deposit payments, more than 10 weeks ahead
You need to pay a non-returnable deposit of €500 per person by Credit card, PayPal or by bank transfer once your booking is confirmed. The balance is due 10 weeks prior to your due date. Full instructions to make payment will be sent to you either by post or email, depending which method you used. We will send confirmation as soon as we receive your payment.
1.3 Bookings without deposit payments
You need to pay the full, non-returnable fee for the booking by Credit card, PayPal or by bank transfer. We will send confirmation as soon as we receive your payment.
1.4 All bookings less than 10 weeks ahead
Full payment by Credit card, PayPal or bank transfer is required at the time of making your reservation.
2. Holiday Insurance
It is a condition as part of our holidays that you acquire adequate insurance cover. This must include repatriation, medical and personal cover. If taken out at time of booking, this will provide cancellation cover from that date. Please provide us with the details of your insurance as set out in the Booking Form. We cannot be held responsible for flight delays or cancellations. Therefore it is important that your travel insurance covers this.
We guarantee that the price of your holiday will not be subject to any surcharges once booking has been confirmed, except as a result of an increase in taxes or a request for a longer stay as accommodation rental.
4. If we cancel your booking
If, in the unlikely event, we find it necessary to cancel a booking we will make every effort to offer a suitable alternative. If this is not acceptable to you we will offer a full refund of monies paid to that point.
5. Special circumstances for us to cancel your holiday
We will not cancel your holiday after the date when the balance is due unless it is necessary due to: hostilities, political unrest or circumstances arising to ‘force majeure’, not more than 2 other bookings have been received for the same week, you default on payment on the outstanding balance when cancellation charges apply. Force Majeure is the unusual and unforeseen circumstances beyond our control, the consequences of which neither we or our suppliers could avoid, examples of which are war, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions or other similar events beyond our control.
6. If you change or cancel your booking
6.1 Changing your booking date
You may change your booking date with us for any reason provided the change is made 12 weeks or more before your holiday start date. Each date change is subject to availability and an amendment charge of €300. You may only change your holiday start date once and you must select your new start date within 8 weeks of requesting the change, otherwise the change will be treated as a cancellation and a fee will apply.
6.2 Minor changes to your booking details
We realise that occasionally you may wish to make minor changes to your booking details which do not involve a change of date. Wherever possible we will endeavour to make these changes, subject to availability, and you may be asked to pay for any costs which result.
6.3 Prevented from taking your break
If you are prevented from taking your break, please contact us at the earliest opportunity. We will do our best to assist. You may not, under any circumstances, transfer your booking to another person without our consent.
6.4 Cancellation by you
Where a deposit has been paid, you may cancel your holiday break at any time. However a fee will be charged depending upon when your notification to cancel is received. Where the payment required is full and no-refundable, no refund will be given.
Refunds (where applicable):
• More than 10 weeks: You will receive a refund minus your deposit of €500 per person.
• Less than 10 weeks: You will not receive a refund.
It is important to notify us as soon as possible to minimise your cancellation fee. You must notify us in writing via e-mail at: firstname.lastname@example.org or by telephone at + (33) 6 11 25 29 72. The cancellation of your holiday comes into effect on the date we receive notice from you by email or in writing.
Please note that we cannot be held responsible for any loss or damage to personal property (please check your holiday insurance for your cover details).
We not not provide flights. Please try and book your flights for arrival and departure to fit with the itinerary if possible. This may not always be possible for some people and it may be easier to arrive a day earlier or leave a day later. We can normally provide additional nights accommodation for a small supplement.
9. Your responsibility
You agree to follow the advice of ourselves and comply with local codes of conduct, follow the country code and act sensibly and prudently at all times. You also agree to indemnify us from all loss and/or damage arising from any act of default on your part.
Please ensure your passport is in order and valid for at least another 6 months from the commencement date. You should obtain an E-111 for your health cover (available from the Post Office). Non-EC residents should check visa requirements. It is also your responsibility to advise us in writing at the time of booking, of any medical condition or other ailment, allergy, disability/access needs, special dietary needs.
In the unlikely event that you have a complaint whilst on holiday it is your responsibility to inform us at the time. Failure to allow us to rectify the complaint may result in you losing any legal rights in the respect of the particular matter. Should we be unable to rectify the matter locally, written details via email must be received within 7 days of your return home.
Thank you for taking the time to read our Book Terms & Conditions page. It contains important information and can help to reduce any confusion or misunderstandings.